We collect various types of personal information when you visit our website or make use of our services, including but not limited to:
- Personal Details: Name, contact information (email, phone number), address, and nationality.
- Travel Information: Passport details, travel itinerary, and visa information.
- Communication Data: Any inquiries, messages, or feedback submitted through our website or customer support channels.
2. How We Use Your Information
We use your personal information for the following purposes:
- Service Provision: To process your Umrah package bookings, visa applications, and other travel-related services.
- Payment Processing: To process payments securely and issue payment confirmations.
- Customer Support: To communicate with you regarding your inquiries, bookings, and any issues you might face.
- Marketing: With your consent, we may send promotional materials, updates, or offers related to our services.
- Legal Obligations: To comply with legal and regulatory requirements, including visa applications and security protocols.
3. How We Protect Your Information
We take the security of your personal data seriously. We implement appropriate technical and organizational measures to prevent unauthorized access, loss, or misuse of your data, including:
- Encryption: Secure encryption of sensitive data such as payment information.
- Access Control: Restricted access to personal data only to authorized personnel for legitimate purposes.
- Data Storage: We store your data on secure servers and ensure that third-party service providers handling your information meet our security standards.
4. Sharing of Information
We only share your personal information with third parties when necessary, including:
- Service Providers: To facilitate bookings, visa applications, and travel arrangements.
- Payment Processors: To process your credit or debit card transactions.
- Government Authorities: When required for visa applications, legal compliance, or security reasons.
We do not sell, trade, or otherwise transfer your personal information to third parties for marketing purposes.
5. Cookies and Tracking Technologies
We may use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us remember your preferences and provide personalized services. You can manage cookie preferences through your browser settings.
6. Your Rights
You have the following rights regarding your personal information:
- Access: You can request access to the personal data we hold about you.
- Correction: You may request corrections to any inaccurate or incomplete information.
- Deletion: You can request the deletion of your personal information, subject to legal or contractual obligations.
- Opt-out: You may opt-out of receiving marketing communications at any time by following the unsubscribe instructions in our emails.
7. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.
8. Updates to the Privacy Policy
We reserves the right to modify this Privacy Policy at any time. Any changes will be posted on this page, and we encourage you to review the policy periodically to stay informed of updates.
10. Contact Us
If you have any questions or concerns regarding this Privacy Policy or how your personal information is handled, please contact us at:
By using our website and services, you consent to the collection and use of your personal information as outlined in this Privacy Policy.
